Copy of Shipping & Returns backup

Free Shipping 

We offer free worldwide shipping on all orders. The complimentary shipping will be applied to your order at checkout. 

Destination

Service

Estimated delivery

Cost

within Bulgaria

EKONT

2-4 business days

free

within Europe

UPS

5-7 business days

free

outside Europe

UPS

7-10 business days

free


Kindly note that shipping times are estimates and deliveries can sometimes be delayed due to bad weather, customs inspections, etc. Deliveries to rural areas may result in longer delivery times. 

 

Taxes and Duties 

For orders outside of EU all duties shall be borne by the customer. 

 

Returns 

We offer easy 14-day returns on all orders. You have 14 days from receiving your order to ship it back to us.

When returning products to us, please ensure that they are undamaged, not worn, in their original packaging with all labels attached. We do not guarantee full refund for damaged products.

Bogdar is not responsible for the for any import tax/duty that your return may have incurred.

How to return on order?

When returning a product, please follow the easy procedure described below: 

  • Fill in the return slip attached to your order, where you can explicitly indicate the reason for your decision to return the item (product) in the respective field;
  • Scan or make a photo of the filled-in document and send it to the email address returns@bogdar.comby including a short description and the order number;
  • The returned item (product) should be packed in its original package and should be in immaculate state (including – not used, not washed, with all internal and attached labels in place);
  • Please return the products to the following address at your expense.

BOGDAR LTD

2a Emilian Stanev Street, building 8, office 1

1407 Sofia, Bulgaria

+35924266009

  • The sum you have paid will be returned to you as soon as possible after BOGDAR has received the returned item (product) and after we have verified its state and condition.
  • The money you have paid will be returned using the same payment means you have used in the initial purchase transaction.
  • If BOGDAR's verification finds that the returned item (product) is not in its original state and condition and does not meet the requirements set out above (including if it has been used, washed, and has no or damaged internal and attached labels), your request to return the amount you have paid will be rejected, and the returned product will be sent back to you via courier at your expense.
  • BOGDAR is not responsible if a returned item (product) gets damaged or lost by the courier company charged with returning the item (product). In such cases, your request to return the amount you have paid will be rejected, and the returned product will be sent back to you via courier at your expense. Therefore, we recommend you to use a courier company to trace the package containing the returned item (product) and to insure the package for the actual value of the returned item (product).
  • The terms and conditions for returning items (products) are also applicable for cases when you have received an item (product) that you have not ordered.

Exchanges 

Currently we do not offer exchanges of a purchased item (product). 

If you wish to make an exchange of a purchased item (product), you can do so by making a new order with the desired style and by following the return procedure described above.

 

Cancelations

You have the right to cancel your order and receive a full refund for in case the order has not yet been dispatched.