Shipping & Returns

Free Shipping 

We offer free worldwide shipping on all orders. The complimentary shipping will be applied to your order at checkout. 

Kindly note that shipping times are estimates and deliveries can sometimes be delayed due to bad weather, customs inspections, etc. Deliveries to rural areas may result in longer delivery times. 

 

Taxes and Duties 

For orders outside of EU all duties shall be borne by the customer. 

 

Returns 

We offer easy 14-day returns on all orders. You have 14 days from receiving your order to ship it back to us.

When returning products to us, please ensure that they are undamaged, not worn, in their original packaging with all labels attached. We do not guarantee full refund for damaged products.

Bogdar is not responsible for any import tax/duty that your return may have incurred.

How to return on order?

• Go to https://bogdar.com/a/returns and complete the simple 4-step return request. 
• If your return is requested in the allowed window of 14 days after receipt, you will receive a return confirmation email.  
• Use the provided return labels (shipped with your order) and arrange either a pick-up for this return, or a drop-off with your local DHL point. Do not forget to ask DHL to put your return in one of their fliers (branded plastic envelopes). Failing to do so might result in an extra charge that will be deducted from your refund. 
• The returned item/s (product/s) should be packed in its original packaging and should be in immaculate state (including – not used, not washed, with all internal and attached labels in place).
• You will receive your refund minus a deduction for the return cost as soon as possible after BOGDAR has received the returned item (product) and after we have verified its state and condition. 

The cost for your return is negotiated by us directly with DHL:  

• Returns from Europe: €15 - €25
• Returns from US & Canada: €20 - €30
• Returns from Asia (incl. China, HK SAR, Korea): €20 - €30
• Returns from MENA: €20 - €30
• Returns from Australia: €20 - €30

Exact amount depends on location and weight of the package returned. By returning an item you also consent to the deduction of the return cost. 

• The amount you have paid will be returned using the same payment means you have used in the initial purchase transaction.
• If BOGDAR's verification finds that the returned item (product) is not in its original state and condition and does not meet the requirements set out above (including if it has been used, washed, and has no or damaged internal and attached labels), your request to return the amount you have paid will be rejected, and the returned product will be sent back to you via courier at your expense.
• BOGDAR is not responsible if a returned item/s (product/s) gets damaged or lost by the courier company. In such cases, your request to return the amount you have paid will be rejected, and the returned product will be sent back to you via courier at your expense. 
• Please note that we can only accept returns booked through our return portal and shipped back to us using DHL service. 
• The terms and conditions for returning items (products) are also applicable for cases when you have received an item/s (product/s) that you have not ordered.

 

Exchanges 

Currently we do not offer exchanges of a purchased item (product). 

If you wish to make an exchange of a purchased item (product), you can do so by making a new order with the desired style and by following the return procedure described above.

 

Cancelations

You have the right to cancel your order and receive a full refund for in case the order has not yet been dispatched.